top of page

Cancellation Policy

Last Updated: [22nd October 2024]

At Experiential Living Projects Private Limited, we understand that plans can change, and we aim to provide a fair and transparent cancellation policy. Please read the following details carefully to understand our cancellation terms and conditions.

1. General Cancellation Policy

  • - **Full Refund**: All reservations are fully refundable if canceled within **24 hours of booking**, regardless of the time remaining before your scheduled arrival date.

  • - **Cancellation 15 Days or More Before Arrival**: If you cancel your reservation at least **15 days prior to the arrival date**, you are eligible for a **full refund** of the amount paid.

  • - **Cancellation Less Than 15 Days Before Arrival**: Cancellations made **less than 15 days** before the arrival date are **non-refundable**. No refunds will be provided for cancellations during this period.

  • ​Refunds, if applicable to the product or service, will be issued to the primary account holder within 0–7 business days following cancellation.

2. Non-Refundable Dates and Blackout Periods

  • Certain periods, such as **blackout dates, peak travel seasons, long weekends, and special holidays**, are designated as non-refundable periods. These dates will be clearly specified on our website or at the time of booking.

  • - **Blackout Dates and Long Weekends**: Reservations made during blackout dates or long weekends are **non-refundable** unless explicitly stated otherwise at the time of booking.
    - **Special Promotions or Offers**: If you book under a special promotion or discount offer, please check the specific cancellation terms associated with that offer, as some promotions may have different cancellation policies.

3. Modifications to Reservations

  • - **Changes to Reservation Dates**: You may request a change in your reservation dates. Such requests will be subject to availability and the prevailing rates for the new dates. Please note that any changes made **within 15 days of the arrival date** may incur additional fees or may not be accommodated, depending on availability and our policy.

  • - **Reservation Transfers**: Reservations are generally non-transferable. However, in certain circumstances, you may request to transfer your booking to another individual. Such requests will be reviewed on a case-by-case basis and may be subject to an administrative fee.

4. No-Shows

  • - If you fail to arrive on the scheduled check-in date without prior notice, it will be considered a **no-show**, and the entire booking amount will be **non-refundable**. The reservation will be canceled automatically after the first night, and no refunds or credits will be provided.

5. Force Majeure or Exceptional Circumstances

  • In the case of **unforeseen circumstances beyond our control** (e.g., natural disasters, pandemics, government travel restrictions), we will assess cancellations on a case-by-case basis. In some cases, we may offer a **credit** for a future stay instead of a refund.

6. How to Cancel a Reservation

  • To cancel your reservation, please contact us via **email or phone** with your booking details. Your request will be processed according to the terms mentioned above.

  • - **Email**: [reservations@elivingproject.com]
    - **Phone**: [9910409806]

7. Refund Processing

  • - Refunds will be processed through the original payment method used for the reservation.
    - **Refund Timeline**: It may take up to **14 business days** for the refund to reflect in your account, depending on your bank or payment provider.

8. Exceptions

  • Experiential Living Projects Private Limited reserves the right to amend or make exceptions to this cancellation policy under special circumstances. Any such exceptions will be communicated explicitly at the time of booking.

By making a reservation, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Cancellation Policy. We encourage you to review these policies carefully before finalizing your booking to ensure that you are fully informed.

bottom of page